Letter Size String Envelope

Return Policy
We have a 30-day return policy. To be eligible for a return, your item must be in the original packaging and same condition you received it. A 15% return fee will be charged for returned custom kits. A receipt or proof of purchase is required to process a return. Returns must be sent back to BLUSOURCE.

To learn more about our Return Policy including, refunds, late or missing refunds, and exchanges continue HERE.

When Will My Order Ship?
All kit orders ship out from our warehouse within 2 business days. The actual number of days for shipping depends on the shipping option you choose during check out and can range from 2-7 business days.

Bulk orders placed after 11am (CST) are shipped out the next business day.

During the checkout process, your shipping cost will automatically be calculated before you submit your order. A physical address is required for an order to be shipped. We will not ship to a P.O. Box. Shipping guarantees are dependent on the shipping carrier. For large orders (21+ cases), call 800-460-5355 for shipping policy and cost before placing your order.

How Do I Contact Someone in Customer Service?
Customer service hours are Monday - Thursday: 7:30am - 5:30pm EST. Please allow up to 1-2 days for someone to get back to you. 

We can be reached by phone at 888-234-7274 and through our CONTACT page.

Didn't See the Answer to Your Question?
See our FAQ Page continued HERE.